Emergencies

Information for an orthodontics emergency

Emergency FAQs

There is rarely a serious emergency in orthodontics.
However if you are experiencing any issues with your treatment please contact our practice!

It is very possible your orthodontic appliances can and will be damaged during the course of your treatment. Broken brackets/wires and wire pokes are the most common types of orthodontic issues. It may be managed at your next scheduled visit while some may need to be attended to as soon as possible. Our staff will assist in you in resolving any issues as efficiently as possible.

Retainer problems

Please contact our office for an appointment immediately if:

-Your removable retainer is lost, broken, feels tight or does not fit properly.
-Your fixed retainer is lost, broken, bent or the teeth that it is attached to feel like
they are moving.

Teeth may move quickly and become crooked without proper and consistent retainer wear.

Sore Teeth

Teeth can be tender after braces are placed, wires are changed and appliances fitted. They tend to be sore for 3-7 days. Please take your pain relief regularly and in no time you will find that the discomfort has eased. If you are concerned about the amount of pain you are in please contact our reception.

Wire Poke

If a wire is poking your cheek or gums we recommend to use the wax provided. Sometimes you can use a nail cutter to remove the part of the wire that is annoying you. Please contact our practice so that we can help fix the problem as soon as possible.

Broken braces and wires

If a brace completely detaches from the tooth or it breaks and is sliding along the wire please contact our reception so that we can arrange to have it fixed.

Colour Band has come off

The colour band placed around the brace helps to hold the wire in place. If a colour band falls you may notice the tooth moving away from the wire. If this occurs please contact our reception so that we can replace the colour band.

Lost/broken plates

Removable plates are occasionally lost or broken. Please contact our reception so that we can arrange to see you to decide if the plate can be repaired or needs to be replaced. The orthodontist will inform you if there are any additional charges for the repair or replacement plate.

Hit to the Face

If you receive a knock to your face, teeth or jaw, please contact your family dentist as soon as possible. They will most likely take an x-ray and complete the necessary paperwork so that your accident can be lodged with ACC. Please contact us after you have seen your family dentist so that we can check for and repair any damage that they have occurred to the orthodontic appliances. If you do not have a family dentist please inform us so that one can be recommended for you.

Sore Lips & Cheeks

Braces can rub and cause ulcers and cuts. The mouth needs time to adjust, use wax provided to place over any area of the braces rubbing on cheek.
If pain worsens feel free to contact us, but patience is required, hang in there!

Have an emergency and need to get in touch?

Contact us

Hutt Valley

Level 1,
2 Connolly St,
Lower Hutt
(04) 586 5707

Open Hours

 

Mon 7:30 am
to 5:00 pm
Tue 7:30 am
to 5:00 pm
Wed 7:30 am
to 5:00 pm
Thu Closed
Fri 7:30 am
to 2:00 pm
Sat Closed
Sun Closed
Map
Kapiti

Unit 3, level 1,
7 Coastlands Parade,
Kapiti
(04) 586 5707

Open Hours

 

Mon Closed
Tue Closed
Wed Closed
Thu 8:30 am
to 4:30 pm
every second Thursday
Fri Closed
Sat Closed
Sun Closed
Map
Wairarapa

30 Park Road,
Memorial Square,
Wairarapa
(04) 586 5707

Open Hours

 

Mon Closed
Tue Closed
Wed Closed
Thu 8:30 am
to 2:30 pm
every second Thursday
Fri Closed
Sat Closed
Sun Closed
Map
Johnsonville

123 Moorefield Road,
Johnsonville,
Wellington
(04) 586 5707

Open Hours

 

Mon Closed
Tue 8:30 am
to 5:30 pm
every second Tuesday
Wed Closed
Thu Closed
Fri Closed
Sat Closed
Sun Closed
Map

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